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Help and Security

Technical help

If you need a hand, please give us a call:

0 810 246 810

or +33 810 246 810 from abroad

We're here to help Monday to Friday 08:00-20:00 and Saturday 09:00-17:30.

Calls charged at €0.09 per call + call cost.


For your protection and reassurance, all of our online and mobile websites are secured by SSL (Secure Socket Layer) information encryption.

To find out more, visit our security page.

Remote banking

With Remote Banking, you can view and manage your accounts:

Sign up for Remote Banking access by calling:  0 810 246 810 *

Calls charged at €0.09 per call + call cost.

Blocking your card or chequebook

Let us know as soon as you realise that your cards or chequebook have been lost or stolen, so we can cancel them immediately and issue a replacement.

Our advisers will tell you what to do if your cards or chequebook have been used fraudulently.

Just tell us as soon as possible to avoid any liability.

Blocking your card

By phone


Log on 24/7 at then select Accounts and Cards, Cards and Freeze card.

At your nearest branch

In case of fraudulent use of your card, your branch and our remote advisers will accompany you in the steps to perform. 

Beware, your liability may be incurred in case of gross negligence, late  freezingor fraudulent acts.

Cancelling your check book

In branch

You'll still have to file a report at your branch within 48 hours

* Dial +33 810 246 810 from abroad.

** Dial +33 800 970 179 from abroad.

*** Dial +33 800 970 188 from abroad.

We're here to help you find the answers and while you're at it, tell us how we could do better.