Help

Secure Key is a system for generating one-time-use codes. It lets you:

• connect to your accounts
• confirm online transactions using the HSBC France mobile app and online banking

It uses cutting-edge technology to guarantee you’re protected against fraud.

To help keep your online card payments safe, you may have to enter a 4-digit Online Payments Code to confirm your identity. This must be entered before your one-time SMS code. 

How to activate it:

• your 4-digit Online Payment Code is available in your HSBC France mobile app and online banking ‘Ma banque en ligne’. If you’re not registered, you were sent your Online Payment Code by post 
• haven’t used mobile or online banking ‘Ma banque en ligne’? Follow our simple step-by-step guide to get started 
• just opened an HSBC account? Your Online Payment Code is generated automatically when your card is made. You’ll get it by post and, once you’re registered, you can find and personalise it in our mobile app or in online banking ‘Ma banque en ligne’

Think you could be a victim of card fraud? Cancel your card as soon as possible to stop any more payments going through. Otherwise, you could be held responsible if you take too long to cancel a card or we suspect fraudulent transactions.

We sent your user ID and secret code by post when you registered for online banking.

If you've lost or forgotten your user ID, you can send us an email to reset it. From the log on screen, select 'Forgot your user ID?' and follow the steps. You can also get in touch with your HSBC Relationship Manager or our customer services team.

If you've lost or forgotten your secret code, call us from 08:00 to 20:00 on Monday to Friday, and from 09:00 to 17:30 on Saturday.

*Dial +33 810 246 810 from abroad. Service charges may vary, contact your provider for details.